IT Service Desk

Outsourced IT service desk small businessOutsource IT Service Desk

Small Business Central, New Jersey

Our outsourced information technology service desk solutions provide an outstanding value proposition for small business clients in Central, New Jersey.

Most small businesses do not have the demand for a full time technical manager, or may experience very low service desk utilization rates. Others do not have the knowledge base to meet quality assurance metrics.

Service Desk Definition

A service desk is a primary discipline of information technology support services. It provides a single point of contact between users, and information technology employees for day-to-day activities.

Many clients outsource their ticketing systems to us instead. They gain access to highly trained technicians, and focus scarce resources to other priorities.

Allow our team to develop your service-desk mission statement, and implementation plan. Your employees can get help on demand to keep your operations running smoothly.

Our certified technicians specialize in these management disciplines:

  • Incidents
  • Problems Change
  • Releases
  • Service levels
  • Availability
  • Capacity
  • Service continuity
  • Security

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